Our Contract
All bookings are made through Get Lost Travel Pty Ltd (ABN 94 143 929 962) (we/us). By booking a trip with us, you agree to the terms set out in these booking terms and conditions. Your booking will be accepted by us on this basis. The services provided are specified in your booking confirmation and/or invoice. Accredited coach number: AC003612.
Validity
Dates and routes are valid until 31 March 2026; from 1 June 2024, dates and routes are subject to change.
Standard Terms and Conditions
Any references to ‘GLT’, ‘we’, ‘our’ and ‘us’ refer to Get Lost Travel Pty Ltd, which encompasses GLT brands and organisations such as Autopia Tours, Wildlife Tours Australia, Walking Country, Wayoutback Australian Safaris, Australian Bus Charters & Tailormade Touring, Boutique Touring Company and Geelong & Bellarine Tours.
Please take the time to read and understand the booking terms and conditions set out below before booking a trip with us.
We also strongly recommend that you familiarise yourself with the information regarding your product or service before booking, to ensure you understand the itinerary, style and physical demands of the tour you are undertaking. GLT accepts no liability for passengers who have not familiarised themselves with the booking terms and conditions.
Whilst every effort is made, GLT accepts no liability for any illness, injury, damage, loss, delay or inability to join the tour that may arise from factors beyond our control. We strongly recommend that all passengers take out travel insurance that includes COVID-19 cover in case they need to cancel their trip at short notice.
GLT reserves the right to change itineraries, types of transport, fares, operating days or even cancel tours in the event of unforeseen circumstances. This is particularly relevant during seasonal weather fluctuations and/or when parks are closed due to traditional landowner ceremonies. For some tours, other accredited tour operators may be used from time to time.
Prices are quoted in Australian currency and are correct at the time of printing, but are subject to change.
Information for Travellers
In order for us to confirm your travel arrangements, you must provide all necessary information at the time of booking. This includes your full name, contact details, email address, dietary requirements (if any), nationality or Australian postcode, as well as any medical conditions you may have that could affect your ability to complete your travel arrangements.
For further information on how we process your personal information, please refer to our Privacy Policy.
Booking Terms and Conditions
Responsible Travel by Customers
The customer must comply with all government (federal, state and territory) entry requirements for Australia and/or whilst travelling for the purpose of receiving tourism and transport services.
In the event that a traveller needs to cancel unexpectedly due to visa restrictions, a medical condition, family reasons, or changes to regulations imposed by the government, the operator shall exercise discretion when applying cancellation policies in these circumstances. The operator reserves the right to withhold a reasonable sum to cover administrative costs and other losses, depending on when notice of cancellation is given by the customer.
It was previously recommended by the Department of Health that drivers and passengers of commercial passenger vehicles wear well-fitting face masks whilst in transit to minimise the spread of the virus. This is no longer mandatory, but rather at the driver’s or traveller’s own discretion. Some remote regions have limited access to rapid antigen tests (RATs), so travellers on multi-day trips are still advised to bring some with them.
In the unlikely event that a traveller must leave a tour midway after it has commenced, or attempt to join a tour after departure, the operator is not required to reimburse any part of the tour in which they did not participate. As part of this, the traveller is responsible for any relocation costs incurred from the point of departure to their chosen destination; these are the traveller’s responsibility and will not be reimbursed.
Note: Different cancellation terms may apply if/when booked through third-party agents. Your travel consultant will advise you if any differences apply. Travellers are strongly advised to take out personal cancellation insurance at the time of booking.
Cancellations & Refund Policy
Cancellation by the Traveller
We understand that travel plans can sometimes change; if you cancel some or all parts of your booking, the cancellation terms set out below will apply. A cancellation will only take effect once we have received written confirmation that you have sent to your relevant booking agent notifying them of your cancellation.
If you wish to change or cancel a trip:
Day Trips
(a) 0 to 1 day / within 24 hours of the experience start time or failure to board the tour:
- this will result in a 100% cancellation fee / forfeiture of the full ticket price, and you will not be eligible for a refund; or
(b) 2 or more days prior to departure:
- we will refund the full amount paid by you in connection with your booking; or
- flexible date changes – an unlimited number of free date changes are available; or
- alternatively, we can issue a credit voucher for the amount paid to travel on another day.
Short Breaks / Extended Tours
(a) 0 to 14 days before the departure date or failure to board the tour:
- will result in a 100% cancellation fee / forfeiture of the full ticket price, and you will not be eligible for a refund; or
(b) 15 or more days prior to departure:
- we will refund the full amount paid by you in connection with your booking; or
- flexible date changes – an unlimited number of free date changes are available; or
- alternatively, we can issue a credit voucher for the amount paid to travel on another day.
Any travel credit voucher resulting from a cancellation under (Cancellation by the Traveller) is valid for 3 years and may be applied towards any other available trip offered by us. This credit is transferable to another experience but is not redeemable for cash.
Please note that different cancellation conditions may apply if/when booked through third-party agents; your travel consultant will advise you if any differences apply. We strongly advise travellers to take out personal cancellation insurance at the time of booking.
Cancellation by the Operator
Our trips are guaranteed to depart once the minimum group size for the tour has been met, unless otherwise specified (see Product Fact Sheets) or in the event of Force Majeure (see below) resulting in the cancellation of a trip.
We reserve the right to cancel a trip at any time prior to departure if external events occur that make it unfeasible for us to operate the planned itinerary.
Standard Cancellation
If we, the tour operator, cancel your trip, we can offer you a choice of:
- (a) a 100% refund of the amount paid for your trip
- (b) a transfer of the amount paid to an alternative departure date or a tour operated by GLT; or
- (c) a travel credit voucher for the amount paid for your trip, valid for 3 years.
Force Majeure Cancellation
If a trip is cancelled due to a ‘Force Majeure Event’, we can offer you a choice of:
- (a) a 100% credit voucher for the amount paid for your trip; or
- (b) a refund minus any unrecoverable costs.
If cancellation due to a ‘Force Majeure Event’ occurs after a trip has commenced, we can offer you a choice of a pro-rata:
- (a) a 110 per cent credit voucher for the remaining days of your trip; or
- (b) a refund, less unrecoverable costs, for the remaining days of your trip.
Any travel credit voucher resulting from a cancellation as mentioned in (Cancellation by the Traveller):
- is valid for 3 years and may be applied towards any other available trip offered by GLT;
- is not redeemable for cash;
- excludes flights or insurance, as these will have their own booking conditions.
In circumstances where the cancellation is due to external events beyond our reasonable control, refunds will be reduced by any unrecoverable costs. GLT cannot be held responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance excess, or non-refundable flights.
A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; industrial dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of supply lines; the enactment of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement, or any other act by any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or impracticable for a trip to commence or continue.
Acceptance of Risk
Australia is home to a wide range of dangerous animals, extreme weather conditions and varied terrain. Encountering these dangers whilst camping, hiking or spending time outdoors may increase your personal risk. Safety is our number one priority and our guides are highly trained to ensure passenger safety at all times. Get Lost Travel Pty Ltd cannot accept responsibility for any loss, injury or accident caused by passengers on our tours.
Travel Insurance
We recommend that all guests take out personal travel insurance at the time of booking, prior to the tour’s departure. Your travel insurance must provide cover for accidental death, 24/7 medical expenses and emergency repatriation, with a recommended minimum cover of US$ 200,000 for each category of cover.
We also strongly recommend that it covers trip cancellation and curtailment, COVID-19 cover, personal liability, and loss of luggage and personal effects. If you have travel insurance linked to your credit card or bank account, please ensure you have the details of the participating insurer, the insurance policy number and the emergency contact number to hand, rather than just the bank’s name and credit card details.
Alcohol Policy
Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are excessively intoxicated and pose a threat to other passengers, our driver or our vehicle. We also reserve the right to notify passengers at any time prior to departure and whilst the service is in operation that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old; photo ID is required.
Child Policy (Age Requirements)
Our child and infant policy, as well as pricing, vary depending on the specific trip due to the diversity of our product offerings. Please refer to the tour page for detailed information. All travellers under the age of 18 must be accompanied by an adult or guardian. Infants aged 0 to 4 may be able to join selected sightseeing tours, although some day tours may not be suitable due to the terrain or duration. A child ticket is required for infants, as they are included in the headcount. Child safety seats can be requested at the time of booking, subject to availability, but are not guaranteed.
Important Note: Due to the nature of the experiences we offer across Australia, some may require a moderate to high level of fitness, and a doctor’s certificate is required for people over 70 years of age (to be provided 30 days before travel).
Prices and Surcharges
Our tour prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. Depending on the trip, passengers are likely to be charged different prices, so booking at that time is the best option if you are happy with the price. Any reduced prices or discounts that may become available after you have paid your fare will not apply. If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply as set out below in (Cancellation by the Traveller). The most up-to-date pricing is available on our websites. Please note that a surcharge may apply to purchases made by credit card.
Luggage Policy
To ensure the comfort of your journey, no luggage storage facilities are provided on our (Day Trips): We recommend you bring a small day pack weighing no more than 5–7 kg. (Short Breaks / Extended Tours): The maximum baggage allowance per person is 15–20 kg, preferably in a soft-sided travel bag.
Excessive amounts of luggage may incur a surcharge. Inappropriate luggage presented on the day of departure, such as surfboards, bicycles and excessive amounts of luggage, may result in refusal of boarding unless previously arranged. Other: mobility scooters, wheelchairs, pushchairs, prams, walking frames and other walking aids cannot be stored safely on our vehicles. Please advise prior to booking if any of these aids are required.
Pick-up & Drop-offs
GLT may offer complimentary inner-city pick-up and drop-off services to selected accommodation providers. Please note that it is the customer’s responsibility to be waiting outside the front of your selected pick-up location (accommodation provider) at least 10 minutes before departure. Failure to wait outside the front of your selected accommodation or at the designated meeting point may result in the tour guide being unable to locate you, leading to you being unable to board. GLT cannot be held responsible for passengers who fail to board.
Weather Policy
Weather conditions across Australia can vary significantly. Whilst we aim to run our tours as scheduled, tours will only be cancelled in the event of extreme weather conditions that pose a safety risk, such as storms, flooding, lightning or extreme temperatures. Tours will not be cancelled due to rain, fog or similar weather conditions unless they significantly affect safety or accessibility. If a tour is cancelled due to extreme weather conditions, we will notify you as soon as possible and offer you the option to reschedule the tour or receive a full refund, subject to availability and your preference.
We advise you to check the average temperature for the dates of your trip and pack accordingly. Please note that we accept no liability for any additional costs or inconvenience caused by changes in the weather, including accommodation, transport or other expenses. We advise all travellers to be prepared for a range of weather conditions to ensure a comfortable and enjoyable holiday.
Special Requirements
Please inform the tour operator of any food allergies, special dietary requirements and/or medical conditions at the time of booking or at least 7 days before the tour departs. Whilst we aim to accommodate most dietary requirements, in some of the regions we visit on extended tours, food choices are limited; therefore, advance planning is necessary to ensure we can accommodate guests, though this cannot be guaranteed. We recommend that those with special dietary requirements bring their own snacks.
Booking Confirmation and Enquiries
All bookings must be confirmed within 48 hours of departure by email to [email protected].
Updated in June 2024.
