Frequently Asked Questions & Answers.
Q. What should I bring on the trip?
A. Pack light is the key to a hassle free trip, and be mindful of the weather conditions. For day trips along The Great Ocean Road you will only need a small backpack with your essential items. For 2 and 3 day tours the luggage restrictions is strictly 20Kg.
Q. Where do I get picked up from?
A. The pick up times and locations are listed on our website. If your location is not listed here, then the ideal place to meet us is at St. Pauls Cathedral on the corner of Swanston Street and Flinders Street at 7.15 a.m. Please ring our office on 03 9393 1300, 24 hours before your tour to confirm your pick up location and time if you have not already been advised of this.
Q. Should I arrive at the departure time a little earlier than my listed departure time?
A. It is recommended you arrive at your pick up location at least 5 minutes before your scheduled departure time. If the bus has not picked you up within 10 minutes please phone our office on 03 9393 1300, and we will alert our drivers.
Q. What time can I expect to arrive back in Melbourne after the one day tour along The Great Ocean Road?
A. The day is packed full of adventure and excitement with many world class highlights for you to enjoy in a relaxed time frame, so you can soak in all the splendours of The Great Ocean Road without the hassle of harsh time restraints. We generally aim to return to Melbourne at approximately 9.00 p.m.
Q. What is the cancellation policy?
A. Cancellation within 7 days of departure will result in 50% loss of the ticket price, cancellation or transfer within 48 hours of departure will result in full fare forfeiture. A $25 per person transfer fee applies for any transfer of service within 48 hours to 7 days before departure.
Q. Can I book a helicopter flight over the Great Ocean Road if I haven’t booked it prior?
A. Yes, you certainly can book it on the day.
Q. What is your child policy?
A. Children can travel on our tours, we have children costing for our one day tours however for our multi day tours the price is the same as an adult.
Q. What is the policy for children on the winery tours?
A. We don’t allow children to travel on the Yarra Valley or Mornington Peninsula Winery tours due to alcohol consumption.
Q. Are your guides first aid trained?
A. Yes all of our guides are first aid trained.
Q. Do you cater to Specific dietary requirements?
A. We do our best to cater for all dietary requirements.
Q. What type of vehicle will I be travelling in?
A. We have 18 seaters, 24 seaters and a 34 seater coach. They are all smaller coaches and air-conditioned.
Q. Do you have bathrooms on board?
A. No we don’t however we do a lot of bathroom stops along the way.